Custom Delivery Questions

Name: Custom Delivery Questions
Brand: b2accelerator
Availability: InStock

The Custom Delivery Questions module acts as a pre-flight checklist for heavy or complex orders, prompting customers to provide critical details about their delivery site. With weight-based triggers and customizable rules, it ensures every mission has the clearance it needs for a smooth landing.

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Custom Delivery Questions adds structured questions during checkout such as liftgate needed, inside delivery, appointment required, dock access, delivery hours, or site restrictions.

Capturing this up front prevents failed deliveries, avoids carrier surcharges surprises, and reduces customer service follow-up.

Questions appear in the cart or checkout experience and write responses back to the order record. Responses can drive automation, for example selecting a shipping method, flagging an order for special handling, or passing requirements into your 3PL/WMS.

Capture liftgate, appointment, or access requirements
Reduce redelivery attempts and carrier exceptions
Route orders to the correct fulfillment workflow
Improve quote accuracy for freight and white glove scenarios

Industries That Benefit

Furniture, Fixtures + Large Parcel

Commercial Equipment + Tools

Construction + Building Materials

Healthcare + Medical