White Glove Delivery

The White Glove Delivery feature adds premium delivery options designed for oversized, delicate, or high-value items. With specialized handling and service, it ensures every shipment arrives safely and securely—giving customers peace of mind and elevating your brand’s fulfillment experience.

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White Glove Delivery
Details

White Glove Delivery supports customized delivery service charges, adding a custom delivery fee as a 'product' to customer orders. It ensures customers can request the correct service level at purchase and that operations have the information needed to fulfill it without manual rework.

How It Works

White glove selections are captured at checkout and written to the order, along with any required delivery questions. Shipping logic can present eligible service levels based on cart contents, destination, or product tags, and route the order to the correct carrier or fulfillment partner.

B2B Use Cases
  • Sell service levels like inside delivery, assembly, and haul-away
  • Ensure operational teams have required delivery details
  • Prevent mismatched expectations that cause chargebacks and refunds
  • Support freight and specialty carrier workflows

Industries That Benefit

Manufacturing
Healthcare + Medical
Furniture, Fixtures + Large Parcel
Commercial Equipment + Tools